• HOW DO I SUBSCRIBE TO THE NEWSLETTER?

  To subscribe to the Naj Oleari newsletter and keep up-to-date with news, promotions, events and special campaigns by going to the bottom of any page on our website:

  - Enter your e-mail address and your home country and agree for us to use your personal data and send you the newsletter. To finish, click "Subscribe";

  - Check your e-mail and confirm your subscription by clicking the link provided (you must complete this step in order to start receiving our newsletters).

• WHAT SHOULD I DO IF I NO LONGER WISH TO RECEIVE THE NEWSLETTER?

  If you no longer wish to receive our news, you can cancel your subscription at any time by clicking the "Cancel subscription" which you can find at the end of any newsletter.

  You will receive an e-mail to confirm that your address will be removed from our mailing list.

• WILL MY PERSONAL DATA BE SECURE?

  In providing the service requested, we will handle your personal data in accordance with the applicable Italian regulations.

  You may request access to your data at any time or ask that it be modified, updated or deleted.

  To find out more, click here.

SOCIAL MEDIA

• HOW CAN I FOLLOW NAJ OLEARI BEAUTY ON SOCIAL NETWORKS?

  To view our accounts and activities on social media, simply click the Facebook, Instagram or Youtube icons in the top right-hand corner and at the bottom of our homepage.

  Once you have found our accounts, you can follow us there – we look forward to it!

NAJ OLEARI PRODUCTS

• ARE THE FORMULAS SAFE?

  Naj Oleari is committed to guaranteeing the highest levels of quality, safety and effectiveness at all times, for every single product and for all the ingredients we use, subjecting them to rigorous compliance checks.

  All Naj Oleari make-up products are:

  • Dermatologically tested to guarantee tolerability and safety, even on the most delicate skin types;

  • - Formulated and made in Italy in accordance with the applicable EU legislation. A small number of our eye pencils are produced in Germany, while our nail polishes and nail polish removers are produced in France – as indicated on the packaging – to guarantee maximum quality for this type of product.

• DO YOUR PRODUCTS CONTAIN PARABENS?

  Our entire range is formulated without parabens to reduce the risk of allergies.

• DO YOUR PRODUCTS CONTAIN NICKEL?

  The European Union prohibits nickel in the production of cosmetics. As a result, it is not included on any of the lists of ingredients for any Naj Oleari product.

  However, we cannot guarantee that there will be absolutely no trace of this metal in any of our cosmetics, as it could be present in impurities contained in some of the raw materials we use. These would be very small traces, however, in the order of one part per million, which is still within the legal limit.

• DO YOUR NAIL POLISHES CONTAIN FORMALDEHYDE OR PHTHALATES?

  To ensure your nails stay healthy, we do not use any formaldehyde or phthalates in our nail polish formulas. For the same reason, our nail polish removers do not contain any acetone, while our hand creams contain active ingredients to nourish and protect your hands.

• WHERE CAN I FIND A FULL LIST OF INGREDIENTS?

  The list of ingredients (INCI) can be found on the box or packaging of each product and, for nail polishes, on the inside of the label on the bottom of the bottle.

• CAN I STILL BUY PRODUCTS FROM THE PREVIOUS LINE OF NAJ OLEARI MAKE-UP?

  The old line of Naj Oleari cosmetics is no longer available and has been completely replaced by a new range of make-up. The new formulas have been developed with the very best and most innovative ingredients to guarantee maximum performance and safety. We have also carefully chosen the shades for the new range to ensure that we keep up with the latest trends at all times and stay at the cutting edge of fashion.

  So we would invite you to discover and try out our new make-up to find the most suitable replacements for your favourite old Naj Oleari products.

• ARE YOUR PRODUCTS TESTED ON ANIMALS?

  Naj Oleari make-up is “cruelty free”; we do not conduct any tests on animals, as European regulations prohibit the testing of finished cosmetics products on animals and, as of 2009, the marketing of products containing ingredients that have been tested on animals outside the EU.

STORES AND DISTRIBUTION

• WHERE CAN I BUY NAJ OLEARI MAKE-UP PRODUCTS?

  The make-up line is sold at perfumeries and major department stores.

  You can find your nearest point of sale by clicking on “Stores” on our homepage or in any product description by clicking on “Find my nearest point of sale”.

• I OWN A PERFUMERY AND WOULD LIKE TO SELL NAJ OLEARI PRODUCTS: WHAT SHOULD I DO?

  We can arrange for one of our local agents to visit you and provide you with all the information you need for selling Naj Oleari make-up, no strings attached.

  To book a visit, go to the “Contact us” tab on our homepage, fill in the form, stating your reasons, and then send it. One of our sales managers will then be in touch as soon as possible.

  Alternatively, you can click “Are you a store? Work with us” at the bottom of any page on our website.

• I WOULD LIKE TO DISTRIBUTE YOUR PRODUCTS ABROAD: WHAT SHOULD I DO?

  To submit your request, go to the “Contact us” tab on our homepage, fill in the form, stating your reasons, and send it. Our international department will then be in touch as soon as possible.

PURCHASING PROCESS

• HOW TO ORDER PRODUCTS ONLINE

  To order products online, you need to complete the following process:

  1. Add all the products you would like to order to your “basket/shopping bag” (after selecting the desired quantity and shade).

  2. Click on the basket icon at the top right of the page to see the items you have added and then click on “Go to basket”.

  3. You can choose to complete your order as a “registered customer” or “guest”.

  4. Enter your address and billing details.

  5. Select the shipping and payment method to finalise the order.

  6. If your payment is successful, you will see a page confirming your order.

  You will receive an e-mail with all your order details notifying you that the order process is complete.

• IS THERE A LIMIT ON THE NUMBER OF PRODUCTS I CAN ORDER?

  There are not usually any limits on how many products you can order or how much you can spend. However, please be aware that Naj Oleari Beauty reserves the right to limit the purchase of certain products.

• DO I HAVE TO BUY A PRODUCT ONCE I HAVE ADDED IT TO MY BASKET?

  There are not usually any limits on how many products you can order or how much you can spend. However, please be aware that Naj Oleari Beauty reserves the right to limit the purchase of certain products.

• WHAT ARE PROMOTIONAL CODES AND HOW DO I USE THEM?

  Promotional codes are discount vouchers which allow you to benefit from special promotions that are specific to you. Whenever there is a special event, we will send you a newsletter with conditions for obtaining a promotional code.

  If you have a promotional code, simply enter it in the designated field on the final page of the order process. The promotional discount will be subtracted from the total amount and displayed automatically before the final payment.

• WHEN IS THE ORDER PROCESS COMPLETE?

  When you have entered the information required for payment, you will be directed to the confirmation page which indicates that the order process is complete and displays your order number.

  Finally, you will receive an e-mail with your order details which confirms that your order has been acknowledged.

  If you do not hear from us within 24 hours, contact info@najolearibeauty.com.

• WHICH PAYMENT METHODS ARE ACCEPTED?

  You can pay for your order via Credit Card (VISA, MASTERCARD, AMERICAN EXPRESS) or PayPal.

• ARE PAYMENTS MADE ON NAJOLEARIBEAUTY.COM SECURE?

  Naj Oleari Beauty guarantees that payments are completely secure, as credit card details are protected against non-authorised access via SSL (Secure Sockets Layer) encryption, which cannot be accessed by third parties.

• HOW CAN I CHECK MY ORDER STATUS?

  To check your order status, log in to your account, where will find all the desired information under “My orders”. If you need any information, you can always contact info@najolearibeauty.com.

• HOW CAN I CHECK MY DELIVERY STATUS?

  Your order will be delivered by the courier Bartolini. You can track your delivery at any time on the www.brt.it website by entering the order tracking number you will receive by e-mail.

• CAN I CHANGE MY ORDER?

  Please place your order online with extreme caution – once your order has been shipped, you will no longer be able to change it.

• DELIVERY PRICE? 

  For shipments within Italy, the price for standard delivery (three to four working days) is EUR 4,90 and the price for express delivery (one to two working days) is EUR 6,90.

  Shipping costs for other European destinations is EUR 9,90. At the moment we do not ship to extra-CEE destinations.

• I HAVE PLACED AN ORDER BY MISTAKE, HOW CAN I RETURN IT?

  If you receive the wrong product or order something by mistake, you can return it within 14 days of receipt, providing we receive notification of the error by e-mail to info@najolearibeauty.com within seven days from the date of delivery.

  Returned products must be intact, unopened, unused and must not be tampered with in any way. Naj Oleari Beauty reserves the right to refuse the return of any product if the above conditions have not been respected.

  You can find the returns form here . Please e-mail it to us.

• CAN I PLACE AN ORDER OVER THE PHONE OR BY E-MAIL?

  We only accept orders placed on our official website https://www.najolearibeauty.com/en/.

• I HAVE FORGOTTEN MY PASSWORD, HOW CAN I PLACE AN ORDER?

  If you forget your password and cannot reset it, send an e-mail to info@najolearibeauty.com indicating the e-mail address you used when registering. Alternatively, you can place your order as a “guest”.

• I HAVE FORGOTTEN MY PASSWORD, HOW CAN I PLACE AN ORDER?

  If you forget your password and cannot reset it, send an e-mail to info@najolearibeauty.com 

• BACK TO BEAUTY

  Take advantage of our offers, it's Back to Beauty! With the code BACKTOBEAUTY you will get 15% off on your favorite makeup, with the exception of products already on sale. Don't forget our Pink Pouch (min. spend.69€)!

• ANY OTHER QUESTIONS?

  If your question has not been answered in this section, you can get in touch with us at any time via the “Contact us” tab on our website.