Frequently Asked Questions
The Naj Oleari Beauty brand
DO YOU KNOW THE NAJ OLEARI BEAUTY BRAND?
Naj Oleari Beauty is the brand that interprets make-up as pure joy and an expression of freedom. We offer natural, light and authentic beauty through iconic Made in Italy products. Our formulas are moisturising and safe, enriched with natural ingredients to ensure high performance and ease of application.
WHO MANUFACTURES AND SELLS NAJ OLEARI BEAUTY PRODUCTS?
Naj Oleari Beauty is developed and distributed by EuroItalia, a company with over 40 years of experience in the global luxury beauty sector. Thanks to its constant pursuit of perfection in its work, EuroItalia enhances the potential of each brand, creating memorable products that win the hearts of its customers. Find out more about EuroItalia.
WHERE CAN I BUY NAJ OLEARI BEAUTY PRODUCTS?
You can purchase Naj Oleari Beauty products directly from our official online boutique at www.najolearibeauty.com. You can receive your order wherever you are in Europe (please see WHICH COUNTRIES DO YOU SHIP TO? for exceptions).
If you prefer to shop in-store, you can find the Naj Oleari make-up line in perfumeries and department stores. You can find your nearest store by clicking on “Our stores”.
Orders and returns
ARE THERE COMPLIMENTARY GIFTS INCLUDED IN ORDERS?
Yes, complimentary gifts are included, when specific terms and conditions are met.
The complimentary gifts that are available only become visible on your shopping cart page and must be added manually to your shopping cart before proceeding to checkout.
The availability of complimentary gifts may vary over time, so please always refer to what you see in your shopping cart, where those currently available will always be listed.
Please note! If you choose to proceed with express payment, you will not go through the shopping cart page and will not be able to add complimentary gifts to your order.
IS THERE A LIMIT TO THE AMOUNT OF PRODUCTS I CAN PURCHASE?
There are no general purchase limits, but some products, such as limited editions, may have restrictions applied.
HOW DO I APPLY A PROMOTIONAL CODE?
Enter the code in the ‘discount code’ field at checkout and the discount will be applied automatically. If you use a discount code, shipping costs may still apply. Always check the terms and conditions of use for your promo code.
If you have any questions about how your promotional code works, please do not hesitate to contact us.
CAN I CHANGE OR CANCEL MY ORDER?
Once your order has been paid for and confirmed, it will no longer be possible to make changes to the order or request its cancellation.
Please note that you can always request a return of your entire order or of certain products under the terms and conditions set out on our returns page.
CAN I REQUEST A PRODUCT REPLACEMENT?
We are sorry, but we cannot replace products. If you have purchased a product by mistake, please remember that you can always request a return in compliance with the terms and conditions set out on our returns page.
CAN I PLACE AN ORDER BY TELEPHONE OR E-MAIL?
To ensure a secure and smooth shopping experience, orders can only be placed through our official website. If you require assistance, our customer service team is at your disposal.
WHY WAS MY ORDER CANCELLED?
We reserve the right to cancel an order, or individual items, if the products are no longer available or if the payment is unsuccessful.
Please note that if your order has been cancelled automatically, the order amount will be credited back to the same payment method you used. Refund times may vary depending on the payment method chosen.
If you have any questions, please do not hesitate to contact us.
HOW DO I REQUEST THE RETURN OF A PRODUCT?
You can request a return within 14 days upon receipt of your order. Please note that the products you wish to return must be unused, undamaged and sealed in their original packaging.
You can find all the information you need to request a return on the Returns and Refunds page.
If you have any further questions or concerns about the returns process, please do not hesitate to contact us.
ARE THERE ANY COSTS FOR RETURNS?
No, there are no additional costs for returns, except for the return shipping costs, which are your responsibility. Please note that we do not provide prepaid return labels. For all the information you need about your return, please see the Returns and Refunds page.
Payments and shipping
WHAT PAYMENT METHODS DO YOU ACCEPT?
You can pay for your orders by credit card (VISA, MASTERCARD, AMERICAN EXPRESS), PayPal and Klarna.
Naj Oleari Beauty guarantees that payment is completely secure, as credit card details are protected from unauthorised access by SSL (Secure Socket Layer) encrypted data transfer, which is not accessible to third parties.
WHICH COUNTRIES DO YOU SHIP TO?
We ship to all countries in the EU. Norway, Switzerland, Malta and Cyprus are excluded as destinations. There may be restrictions for some non-EEC areas such as Campione D'Italia, San Marino, Livigno and the Canary Islands. We reserve the right to cancel orders if they cannot be fulfilled due to customs restrictions.
WHAT ARE THE DELIVERY TIMES AND COSTS?
Shipping is free for orders over €39 and usually takes between 2 to 5 working days for delivery. Below this threshold, the cost for shipments within Italy is €4.90, and to countries within the EU is €9.90.
Please note that for some remote areas and at certain times of the year due to high shipping volumes, delivery times may be slower.
If you place your order before 10:00 CET, it will be processed the next working day (unless it is a weekend). Orders are usually shipped the day after they are placed, unless otherwise indicated.
WHICH CARRIERS DO YOU USE?
We use different carriers for shipments depending on the destination. When your order is handed over to the carrier, you will receive a shipping confirmation email with a tracking link and details of the carrier responsible for your delivery.
WHERE IS MY ORDER?
When your order is handed over to the carrier, you will receive an email with a tracking link to monitor the shipment of your order. If you have not received this email, please check your spam folder.
Depending on the carrier, you may receive notifications about your shipment directly to your email address or mobile phone number that you provided during the purchase process.
If you are a registered user, you can also log in to your account to track the status of your shipment.
I HAVE A TRACKING LINK BUT IT IS NOT WORKING
Once you receive your email with the tracking link, it may take up to 48 hours for it to become active, so please wait until after the initial 48 hours period before contacting us.
Please note that if the order is in transit, we cannot intervene to add or change the delivery information or request the successful delivery of the order.
If the order has been held for more than 7 days or is in storage at the courier's hub, please contact us for more information.
Promotions
WHAT PROMOTIONS ARE CURRENTLY AVAILABLE ON THE WEBSITE?
Always keep an eye on our website: you may find a discount code for you at the top of the page!
What's more, to make sure you don't miss out on anything, you can subscribe to our newsletter: you'll receive a 10% discount code to use on your first purchase and get a sneak preview of new promotions.
At certain times of the year, there may be discounted products: explore the menu to see if your favourites are available at a special price.
WHAT IS A PROMOTIONAL CODE AND HOW DOES IT WORK?
A ‘promotional code’ is a discount voucher that allows you to take advantage of special promotions designed for you. The conditions for obtaining this code will be communicated to you via newsletter or social network during special events.
If you have a promotional code, simply enter it in the appropriate field on the order completion screen. The discount provided by the promotion will be deducted from the total amount and automatically displayed before payment.
Discount codes are valid on the entire catalogue with the exception of sale items and products belonging to special collections or limited editions.
The welcome discount code is valid on the entire catalogue and applies to orders with a minimum value of €39; furthermore, as the code does not expire, the minimum order value may change throughout the year.
CAN I HAVE A GIFT BOX?
Spend €39 or more to receive free shipping and add your preferred gift box to your basket: Shopper, Gift Box, or both!
The Gift Box measures 22x19x7 cm and the Shopper 24x24x10 cm, so it is suitable for packaging all products in the Naj Oleari Beauty range.
The Gift Box costs €7 and the Shopper €1.50. To add them to your order, simply click on the ‘Choose your gift wrapping’ button in your shopping cart and select the one you prefer, or both. They will be added to your order summary and you can complete your purchase as normal.
Please note that you can only add one Shopper and/or Gift Box per order. No returns or refunds will be accepted on these items.
Naj Oleari for me
NAJ OLEARI BEAUTY ON SOCIAL MEDIA
HOW DO I REGISTER ON THE WEBSITE?
Registering on the Naj Oleari website is very easy: go to the registration page, enter the required information, choose your password and provide the necessary consents. You will receive an email confirming your account activation. If you do not receive the email, please check your spam folder.
Once registered, you can shop faster and track your orders directly from your personal area. What's more, by creating an account, you will automatically join the loyalty programme that rewards you every time you make a purchase. What are you waiting for?
I LOST MY PASSWORD
If you forgot your account password, select the option “forgot your password?” on the login page and follow the instruction to reset it.
If this procedure does not work, you can contact us using the email address you used to register your account with.
HOW CAN I DELETE MY ACCOUNT?
We are sorry to hear that you have decided to delete your account! If you wish to proceed with the deletion, please contact us and we will take care of your request immediately. It is currently not possible to do this yourself.
HOW DO I SIGN UP FOR THE NEWSLETTER?
To stay up to date with the latest news from Naj Oleari Beauty, go to the newsletter registration page, enter the required information making sure that you give your consent to the processing of your personal data in order to receive the newsletter. When you have finished, click on ‘Send’.
You will then receive a welcome email confirming your registration and a 10% discount code to use on your first purchase (minimum order amount €39).
If you do not receive it, please check your spam folder or contact us for further assistance.
I NO LONGER WISH TO RECEIVE THE NEWSLETTER. CAN I UNSUBSCRIBE?
If you no longer wish to receive our communications, you can unsubscribe at any time by clicking on the ‘Unsubscribe’ link at the bottom of each newsletter.
You will then receive an email confirming that your address has been removed from our mailing list.
WHAT IS THE LOYALTY PROGRAMME?
The Naj Oleari Beauty ‘Exercise your Beauty’ Loyalty Programme is a free tool that allows all customers/consumers to accumulate loyalty points and obtain discounts and promotions on purchases made through the online shop.
To access the programme and accumulate points, you must register and create an account at www.najolearibeauty.com. Once you have created your account, you will be awarded 50 welcome ‘Cherry Points’ (loyalty points).
If you already have an account on the Website, the Loyalty Programme will be activated automatically – unless you indicate otherwise – and you will be awarded 50 welcome ‘Cherry Points’, which you will find in your account when you first log in.
Read the full terms and conditions available on the website for more information.
Naj Oleari products
ARE NAJ OLEARI BEAUTY PRODUCT FORMULAS SAFE?
Naj Oleari is constantly committed to ensuring the highest levels of quality, safety and effectiveness for every single product and for all the ingredients used, which are subject to rigorous compliance checks.
All Naj Oleari make-up products are dermatologically and ophthalmologically tested to ensure tolerability and safety even on the most delicate skin; they are also formulated and manufactured in Italy in accordance with current EU regulations. Only some eye pencils are produced in Germany, while nail polishes and nail polish removers are produced in France, as indicated on the packaging.
The entire range is formulated without parabens to reduce the risk of allergies.
WHERE CAN I FIND THE COMPLETE LIST OF INGREDIENTS?
The list of ingredients (INCI) can be found on the case or packaging of each product. For nail polishes, this can be found on the label at the bottom of the bottle.
CAN I STILL FIND NAJ OLEARI MAKE-UP FROM THE PREVIOUS LINE ON THE MARKET?
The previous cosmetics from the old Naj Oleari line are no longer on the market and have been completely replaced by a new make-up line. The new formulas have been developed using the best and most innovative ingredients to ensure maximum performance and safety. The colours in the range have also been designed to follow the latest trends and always be at the cutting edge.
We invite you to discover and try our new make-up to find worthy replacements for your previous favourite Naj Oleari products.
ARE THE PRODUCTS TESTED ON ANIMALS?
Naj Oleari make-up is cruelty-free. We do not conduct any tests on animals, in accordance with European legislation on cosmetic products, which prohibits the testing of finished products on animals, as well as marketing of products containing ingredients tested on animals outside the EU since 2009.
WHERE CAN I FIND INFORMATION ABOUT PRODUCT DISPOSAL?
If you would like more information on how to properly dispose of Naj Oleari brand make-up products, please check on the relevant product pages on our website. We invite you to please check the regulations in your local area.
Stores
CAN I PURCHASE NAJ OLEARI MAKE-UP PRODUCTS IN STORES?
The Naj Oleari make-up line is sold in perfumeries and department stores.
You can find your nearest store by clicking on ‘Our stores’ found at the bottom of our website.
I HAVE A PERFUMERY AND WOULD LIKE TO STOCK THE NAJ OLEARI LINE. WHAT SHOULD I DO?
You can request a visit from one of our local agents, who will provide you with all the information you need to become a Naj Oleari make-up dealer, with no obligation.
To book a visit, go to the ‘Contact us’ section at the bottom of our website, fill in the form specifying the reason for your request and submit it. A sales manager will contact you as soon as possible.
I WOULD LIKE TO DISTRIBUTE YOUR PRODUCTS ABROAD. HOW CAN I DO THIS?
To submit your request, go to the ‘Contact Us’ section on the home page of our website, fill in the form specifying the reason for your request and submit it. You will be contacted as soon as possible by our international department.
Additional information
PURCHASE INFORMATION
If you have purchased any Naj Oleari Beauty products from an authorised retailer and have queries about your purchase, we request that you contact the retailer directly.
The customer service department of the official website www.najolearibeauty.com can only assist you with the purchases made directly on the website and not at any other points of sale.
If you wish to make a specific report about a product, we request that you fill in the cosmetovigilance form available at this link.
AUTHENTICITY
All products purchased online from the www.najolearibeauty.com store are authentic. If you have purchased a Naj Oleari Beauty product from a retailer and would like more information, we request that you submit your request using the form available at this link.
HAVEN'T FOUND THE ANSWER TO YOUR QUESTIONS?
For any other queries, please visit our ‘contact us’ page. Our team is always ready to offer you our personalised support.
Subscribe to the newsletter
You will immediately receive a 5 € discount code to use on your first purchase.
(minimum order amount 29 €)